IGNTD Research
Designing for Engagement in Justice-Involved Populations
Why most virtual support programs fail—and what high-performing systems do differently.
Across justice-involved populations, the biggest failure in behavioral health and peer support programs isn’t access—it’s engagement.
While systems have expanded services—apps, helplines, referrals, and on-demand programming—actual utilization remains low. The result: critical resources go unused, and outcomes fail to improve.
This white paper explores why that happens—and how to design programs that people actually use.
